Legal

Terms of service

Last updated 3 September 2026.

1. Who these terms are between

These terms govern the services provided by Velora Systems, a sole proprietorship trading in South Africa at 81 Botterklapper, Fintech Campus, The Willows, 0081, South Africa ("we", "us"), to you, the client ("you"). By engaging us you agree to them.

2. What we provide

Velora provides product-image alt-text drafting, reviewed updates, change history and on-demand automated storefront checks. The app runs inside Shopify. You confirm that you are authorised to manage the store and approve its image-description changes.

AI-generated descriptions require review. Theme repair, accessibility consulting and scheduled monitoring are not included.

3. What we do not promise

Automated testing detects only some accessibility failures. It cannot assess whether alternative text is meaningful, whether focus order is logical, or whether a page is usable with a real screen reader. A clean automated result is a necessary step toward conformance and is not proof of it. Every report we issue states this.

We do not guarantee that you will not receive a complaint or a claim. We do not sell accessibility overlay products and we do not represent that any single intervention produces compliance.

4. Plans and limits

Free includes 25 AI image drafts per month, approved image updates with undo, change history, CSV export and public storefront checks on up to 8 pages. Pro costs USD 9 every 30 days and includes everything in Free, 500 AI image drafts per month and password-protected storefront checks. Draft allowances reset each UTC calendar month. Unused monthly drafts do not roll over. There are no usage overcharges. See pricing for the current limits.

5. Payment

Paid plans are approved and billed through Shopify. Applicable taxes and charges are shown through Shopify billing. We do not collect or store payment-card details.

6. Reviewing changes

You are responsible for reviewing descriptions before approving them. The latest 200 changes retain previous descriptions for undo. Undo checks for a newer edit first; avoid editing the same image elsewhere during an update. Storefront checks cover up to eight pages and the latest ten results are saved.

7. Billing questions

Contact info@velorasystems.net about incorrect charges or app problems. Any approved refund is handled through Shopify. Nothing in these terms limits rights that cannot lawfully be excluded.

8. Your content

Your product content remains yours. You may use and export the descriptions and reports produced for your store. Velora's software remains ours.

9. Confidentiality

We keep non-public information you share with us confidential and use it only to perform the work. We will not name you as a client publicly without your agreement.

10. Liability

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

Subject to that, our total liability arising out of any engagement is limited to the fees you paid us for that engagement. We are not liable for loss of profit, loss of revenue, loss of data, or indirect or consequential loss.

11. Cancellation

Manage or cancel your plan through Shopify using the link in Help & billing. Approved descriptions remain in Shopify. Undo remains available on Free while a change is retained in history. Uninstalling removes access to the app; retained app data is deleted following Shopify's store-redaction request as described in our privacy policy.

12. Governing law

These terms are governed by the law of the Republic of South Africa. The courts of South Africa have jurisdiction, and we consent to the jurisdiction of the Magistrate's Court where it is competent to hear the matter.

13. Contact

Questions about these terms: info@velorasystems.net.